If you have received an item which you believe to be faulty, contact our customer service team note that our warranty does not cover general wear and tear. This does not cover products that have been damaged by misuse, accidents or unauthorised repair. In the unlikely event that a product fails in the warranty period including all stitching, zips, metalwork, or straps you can return it to us for a repair or replacement so long as the products have been fairly treated for the period. If you feel like your personalised item may be faulty please do get in touch with us.Īll Pom Pom London products have a 365 day warranty from the date of purchase. Unfortunately, due to the bespoke nature of these personalised items they are non-returnable and non-refundable with the exception of faulty products. If you are not satisfied with your order please do get in touch with us and we will be more than happy to help resolve any issues. If your goods are faulty, please get in touch with us as soon as possible. To arrange a return/exchange please print our RETURNS FORM, complete all fields and include in your return.įor returns from the USA, we offer a charged returns service with UPS (for £20/$27) including collection from you.International returns should be sent via a tracked/signed for service. On receipt of the returned goods in a saleable condition we will issue a full refund. We recommend either sending the goods back via signed for delivery or obtaining a certificate of purchase. All customs/duty payable by the customer. Order below Dhs.370: International Express (Dhs.95) (6-10 days)Īll orders are sent using a DAP service.Orders over Dhs.370: Free International Express (6-10 days).Our partnership with UPS and DHL enables us to deliver to much of the Canada the next working day, in some cases it can take up to 3 days. Orders over C$116: Free UPS Express (1-3 days).Orders over A$121: Free International Express (6-10 days).Our partnership with UPS and DHL enables us to deliver to much of the US the next working day, in some cases it can take up to 3 days.Īs soon as your order is shipped you will receive a tracking number followed by a time slot for delivery. Orders over $100: Free UPS/DHL Express (1-3 days).We take care of all duties and taxes, so you have nothing to pay :) We have partnered with Royal Mail to offer a Tracked service on all orders, so you can follow the progress of your order and get a time slot for delivery. Royal Mail Special Delivery 1pm (£8.95).Royal Mail 1st Class Signed For (£6.95).Orders over £70: FREE Royal Mail 2nd Class (2-3 days).Orders placed after 3pm on Friday will be sent the following working day. No orders will be sent during the weekend. Our business working days are Monday-Friday. Orders including a pre-order item will be shipped when all items are available. Please note that products on Pre-Order will have the estimated timeframe for dispatch on the product page. Orders placed from 10th October 2023 until 24th December 2023 can be exchanged up until 15th January 2024.Īll orders will be dispatched within three (3) working days of placing the order (although most are dispatched the same day). BLACK FRIDAY: ORDERS ARE TAKING UP TO AN EXTRA 48 HOURS TO SHIP
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